Professional Experience

Solution Engineer @ Twilio

2023 - Present

• Pre- and post-sales engineer for go-to-market strategies, managing accounts with revenue ranging from $Xk to $XXM
• Led technical overviews and strategic sales initiatives for go-to-market Account Executives
• Contributed to the development of AI tools, including Assistant AI
• Developed a streamlined WhatsApp customer demo, eliminating pre-registration requirements and accelerating adoption of Twilio and Meta APIs
• Advised customers on architecture and implementation of Twilio APIs across multiple channels:
  • Voice, SMS, Verify, Sendgrid Email, Assistant AI
• Facilitated integration of Large Language Models (LLMs) for various applications:
  • Chatbots, AI assistants, Personalized automations
• Proficient in modern programming languages and frameworks:
  • JavaScript, Python, Go, React, Swift, HTML/CSS

Solution Engineer @ FluoroFinder

2022 - 2023

• Managed a diverse portfolio of accounts, including prestigious institutions such as Harvard, Johns Hopkins, Cambridge, and numerous U.S. and international universities
• Led technical implementations and conducted live webinars with up to 650 participants
• Developed custom integrations for Flow Cytometers, Microscopy, and other fluorescent machines
• Spearheaded product team initiatives in developing machine learning tools for predicting optimal panels using decision trees for classification models
• Led the development of AI v3 features, including predictive modeling, fine-tuning, and large multi-model systems
• Designed and tested new AI features while creating comprehensive documentation for both internal and external use

Solution Engineer @ Mouseflow

2021 - 2022

• Provided consultations and technical support for session replay, heatmaps, and funnel analysis
• Engineered advanced custom JavaScript solutions including:
  • Dynamic content tracking modules for AJAX-loaded content and SPAs
  • User segmentation algorithms based on behavioral patterns
  • Cross-domain tracking solutions
  • Third-party platform integrations (Google Analytics, Salesforce, HubSpot)
• Developed automated data extraction and behavior analysis scripts using Python
• Led development of v2 behavioral tools and product roadmapping

Jr Product Manager @ Jelloow

2020 - 2021

• Developed startup strategies for social media content and technologies
• Created advocacy program for marketing plans using pre-designed frontend applications
• Architected responsive web applications using React, JavaScript (ES6+), HTML5, and CSS3
• Engineered reusable React components, increasing development efficiency by 25%
• Visualized customer behavior using Python, Anaconda, and Matplotlib
• Conducted UI/UX design using Figma and customer interviews for AB testing

Health Center Manager @ Planned Parenthood of the Rocky Mountains

2020 - 2023

• Managed clinic financials and business operations
• Trained staff on essential health center support functions
• Led new hire orientation and developed training tools
• Provided patient care including intake, lab testing, and ultrasounds
• Managed laboratory operations and clinic supplies

Education

• Johns Hopkins University (in Progress)

  • Masters in Artificial Intelligence

• Oregon State University

  • Bachelor of Science in Computer Science

• Metropolitan State University of Denver

  • Bachelor of Science in Biology & Psychology